FAQ

Product Information

Does LICKS® work?

We use medicinal levels of active ingredients in each product. If you compare LICKS® ingredient panel to competitors you will see much higher levels in LICKS®.


What are the advantages to using a liquid?

Liquid supplements can have up to a 98% absorption rate compared to 5 – 18% with pills and capsules. Along with high absorption, liquids are also easier to administer since the body will absorb the same amount of ingredients as pills but in fewer doses. Also, the ingredients found in liquids are not compressed which allows them to enter the bloodstream faster since there is no additional digestion needed. Since liquids can enter the bloodstream at a faster rate than pills the desired results typically occur in less time.


What are the disadvantage to using pills?

At best pills have an absorption rate of 18%, which means the majority of ingredients are excreted or eliminated from the body. For the small amount of ingredients that do enter the digestive tract, it takes hours for your body to break down a pill. Additional digestion is also required by your body to break down a pill because the ingredients are compressed with buffers, binders, and fillers. Since there are added elements inside the capsule the absorption rate and effectiveness of the ingredients are ultimately reduced.


Why does absorption matter?

Over the years many studies have shown that liquid supplements have a greater advantage than pill-based products. In the Physician’s Desk Reference, a commonly referred-to reference book, it is noted that liquids can be absorbed up to 98% compared to 5 – 18% with pills and capsules. This means that up to 95% of ingredients found in pills do not enter the bloodstream.


How quickly will I see results?

Zen™ can work as quickly as 10 minutes on an empty stomach. We receive reports that most other products have a noticeable impact in 3-5 days.


How long does it last?

Zen™ lasts 4-6 hours and sometimes up to 8. Other products must be taken habitually to see continued results. The biggest hurdle in achieving results is owner’s complacency in not maintaining a regular dosage routine.


Why use LICKS® instead of Vet prescribed medication?

Often Vets prescribe medicines that have long term negative impacts, such as Xanax for anxiety which causes dependency or steroids for skin and allergies which damages the immune system with extended use. LICKS® offers a natural solution for treating pet ailments.


Is it expensive?

No, a 30 use box is a 60 day supply for a small dog. The 10 use boxes are 20 day supplies for small dogs, so it is in line with other products.


Can I try LICKS® before I purchase it?

Absolutely! We offer a free trial through our website. For more information click here.


Help! I gave my dog more than the daily suggested number of packets.

Don’t worry. Substantial overconsumption may cause your dog to have an upset stomach, diarrhea or gas, which can happen when dogs eat too much of anything. If you’re still concerned we recommend you seek advice from your veterinarian.


Is LICKS® safe for my puppy or kitten?

LICKS® is absolutely safe for dogs and cats of all ages. If you have any questions or concerns, it is recommended that you consult a veterinarian before incorporating it into your pet’s routine.


Can I use dog Zen™ on my cat?

No, our dog Zen™ contains chamomile, which is unsafe for cats, but we do make a full line of cat products including a Zen™ formula.


Can I use cat Urinary Tract Care on my dog?

Yes, you should follow the same size chart listed on the cat box if you are using it with your dog. It would work best on a smaller dog.


What is the difference between Joint + Heart and ElderDog™?

Joint + Heart is for all ages of larger breed dogs while ElderDog™ is for older dogs of all breeds.

Pet Gummi™ Information

How are the Pet Gummies different from LICKS® gel packets?

The main difference between the Pet Gummies and LICKS® gel packets is the form they come in. The gummies are administered direct to mouth like a treat, while the gel packets can be administered in a bowl or directly to mouth.


What flavor are the Pet Gummies?

Our dog Pet Gummies are an organic bacon flavor, one that your dog will surely love!


What makes the Pet Gummies a gummy?

We use beet sugar, pork gelatin, and tapioca syrup to give LICKS® Pet Gummies their texture and shape.


How should I store the Pet Gummi™ bottle?

Gelatin can melt at 95ºF which is why we recommend storing the LICKS® Pet Gummi™ bottle tightly closed in a dark, dry, and cool place. The bottle should be stored at 45ºF – 75ºF and should be refrigerated after opening.

Ingredient Information

What kind of ingredients does LICKS® use?

LICKS® only uses all natural ingredients, and when available organic ingredients are used. All of our ingredients are sourced in the Americas.


Where does the Glucosamine found in LICKS® products come from?

LICKS® uses the only USA Vegetarian Glucosamine on the pet market. All other pet products use Glucosamine from China.


My pet’s food says it’s full of Glucosamine. Why should I add more to their diet?

With most pet food Glucosamine is listed per kg not by serving, so you may not be giving your dog as much as you think.


What is the source of Omega 3s in LICKS®?

Our wild fish oil (Wild Caught Menhaden) is harvested in sustainable fisheries and is used in a wide array of human products.


Can dogs with chicken allergies use LICKS® formulas?

Yes, the chicken flavor we use is not a protein. It’s a flavor, because it is thermal heated for 8 hours at 380 degrees. It is dechemistried to the point that it has no nutritional value. LICKS® was tested on 12 dogs with chicken allergies – 11 of the 12 had no symptoms. Ask a veterinarian if you have any concerns before administering.


What kind of Maltodextrin does LICKS® use?

LICKS® uses Maltodextrin from non-GMO corn.


Why don’t you use MSM in your joint formulas?

While MSM may be found in other joint products, we do not use it because it is mainly sourced from China. Instead we use Fish Oil, which we have found to better help with discomfort.


What is the salt content of LICKS® formulas?

LICKS® formulas are considered low sodium products and have less than a milligram of salt.

Company Information

Where is LICKS® manufactured?

LICKS® is proudly manufactured in the USA, the Midwest to be exact.


How long has LICKS® been around?

LICKS® started in 2011 with 3 dog formulas, since then we have completely expanded our dog line and added an entire line of cat products!


Can you tell me more about your patented formulation process?

LICKS® patented formulation process increases the activation speed and efficacy by the rapid carrier agent by dissolving active ingredients before fats.


What kind of fulfillment center do you work with?

LICKS® works with Pantheon Industries, a vocational center, to fulfill many of our orders. Through our work with Pantheon, LICKS® has become the largest employer of people with Prader Willi Syndrome in the world.

Ordering Information

Where can I buy LICKS®?

Please visit our store locator to find a store in your area. Keep in mind that we try and keep the information as up to date as possible, please contact the store to make sure they sell the product you are seeking prior to visiting the store. You are also welcome to order LICKS® directly from our website.


What form of payment does your website accept?

You can shop www.lickspillfree.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards safely and securely for our customers. For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.lickspillfree.com is registered with the Authorize.net Verified Merchant Seal program.

You may also use your PayPal account to purchase from our website.


When will I receive my online order?

We try our best to process your order as soon as possible. We have recently been experiencing high order volume so please allow 1-3 days for order processing and up to 5 days for USPS shipping. Once your order has shipped we will send you tracking information.


How will my online order be delivered?

LICKS® online orders are delivered through USPS.


Do you offer subscriptions on your products?

Yes! We offer 1 month and 3 month subscriptions on all of our cat and dog products. We ask that a credit card be kept of file for all subscriptions, as they are renewed at the end of the billing cycle. For more information on cat subscriptions click here. For more information on dog subscriptions click here.


When will I receive my monthly subscription?

LICKS® sends out monthly subscriptions on the 20th of each month.


Unfortunately I need to cancel my subscription, who should I contact?

We hate to see you go, but if you need to cancel your subscription please contact orders@lickspillfree.com. Please keep in mind, subscriptions can only be cancelled at the end of a billing cycle.


Who should I contact about a return?

If you have a return please email returns@lickspillfree.com for more information.


How can I become a LICKS® retailer?

Please complete our Wholesale Registration Form and we will contact you once we receive this information.


LICKS® is new to my store, how do you encourage sales?

We understand bringing new products into your store can be difficult. Along with your initial wholesale order we will send you samples and marketing material so you and your customers can familiarize yourself with our products.